We are aware of a delay in the login right now and have passed along to Fore-up. They are working on the issue and will notify us as soon as possible. If you need anything in the mean time, please contact Nick at nickw@springcreekranch.org or (901) 853-5648. More details to come.
We are testing some features to customize the digital invoices sent from our system. While running a test last night, we mistakingly prompted delivery of past invoices to a small group of members. Fore-up was able to help us find the cause and fix the issue. An email has been sent to those that received the invoice incorrectly.
When we launched Fore-up, server names where appearing on your invoice and account history. We have been able to remove these names from appearing on your billing, making it much easier to view. Thanks for your patience!
Fore-up has been working with us to create a customizable Invoice solution. Nick is currently testing the system out. Very soon, we hope to present the new invoice opportunities to a group of beta member testers. Some of the invoice changes we are focused on immediately include:
When we first launched the new billing, our invoices listed server names on each item. This made the invoice harder to read than it should have been. Today, we are excited to say we have FIXED this issue and you will know longer see server names on invoices.
For those with a prepaid Food Minimum, please visit your "Account history" page. The number indicated under "Prepaid FNB Minimum" is the amount remaining on your prepaid deposit.
Does your account show overdue charges on your April account? Don't worry, it's most likely a mistake on our end. Here's what happen. We launched the system on March 6th. Any charges between the first of March and this date are showing as overdue although they are not actually overdue. We have fixed the issue and you shouldn't see it on your bill moving forward.
<<THIS ISSUE HAS BEEN FIXED>>
We are aware of an issue affecting several Food Minimums and working to fix it quickly. We have less than 10 member accounts that are displaying an incorrect food minimum. Until we have a fix, we will manually reset these accounts periodically.
Food & Beverage Minimums are divided into three groups based on the month where minimums begin.
Quarterly Minimums are $300 and must be met by the last day in each cycle. If a minimum isn't met, there will be an "Unspent Minimum Charge" on the account balance for the difference of $300 and the amount spent in the cycle.
Click Read More become familiar with your new account. Click on each photo in the slideshow to see a description of the snapshot.
Read MoreWe now have your food and beverage minimums displaying within your online account. Simply click on Minimum Spending in the navigation to review your spending amount, cycle and more. For more info, watch this video on accessing your food and beverage minimum on a computer.
Our goal is to create a paperless billing process. The time and money that we can save by achieving this goal will benefit the golf course directly.
Read MoreWe have worked hard to integrate your current username and password from the Community website into our Fore-up site, making this transition as smooth as possible.
Read MoreHere are some exciting changes you can look forward to...
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